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Fuzu

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Customer Data Management And Compliance Specialist

Closing: May 17, 2024

7 days remaining

Published: May 8, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Job Requirements
  • Candidates should possess an HND / BSc in any discipline
  • Must have 1-7 years of Relative Banking Experience.
Responsibilities
Job Requirements
  • Candidates should possess an HND / BSc in any discipline
  • Must have 1-7 years of Relative Banking Experience.
  • Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues).

Duties

  • Co-ordinate Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through IBPS  while observing due diligence and upholding bank procedures and Policies.
  • Ensures that all requests flown via the  IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers.
  • Take overall responsibility for all Customer information Updates that were hitherto Scanned through  IBPS
  • Develop strategies that will aid improvement in handling assignments for the Team.
  • Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests.
  • Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions.
  • Communicate and escalate recurring issues within the team to the Desk Head, Customer Data Management And Compliance Services while proffering possible solutions to improve customer service.
  • Support the development of   ideas/strategy to be adopted in handling Customer Information Updates.
  • Managing effective work relationship amongst other departments within LOU
  • Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team.
  • Collaborate with the Desk Head Customer Data Management & Compliance Services  in developing training as well as strategies for excellent service delivery to branches and head office departments
  • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

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Administrative, clerical jobs

Financial Services industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Administrative, clerical jobs in Lagos

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